i Leoni General Manager

Our Company: 
Celebrating 20 years in historic downtown Petaluma, i Leoni is a premier destination for luxury home goods, offering an exquisite collection of kitchenware, tableware, and home decor sourced from renowned brands worldwide. With a commitment to quality and sophistication, i Leoni provides discerning customers with a curated selection of premium products to elevate their living spaces. 

Overview: 
We are looking for a dynamic person to lead our team and execute our ambitious goals. You will help with hiring all associates. You will effectively manage store operations, while helping to maintain appropriate inventory levels, and maintain visual merchandising standards. You will ensure that all customers receive exemplary customer service and have a positive store/brand experience. You will ensure that sales associates are productive throughout their shift. You will also ensure that associates feel empowered to build relationships with customers. 

 

 Responsibilities: 

• Leads the store team to create an exceptional experience for customers and exceed sales goals. 
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience. 
• Manage a timely turnaround for all new product shipments from delivery to store floor. 
• Manage timely restocking of product on store floor. 
• Reinforce customer service principles by coaching staff on their successes and challenges. 
• Create and ensure a positive environment where all associates are treated fairly and with dignity. 
• Ensure timely resolution of client service issues including shipping/pick-up, returns and outstanding issues through effective communication. 
• Ensure the wedding registry manager has all they need to perform their job. 
• Create an efficient schedule for team members. 
• Facilitate trainings on brands and new products with reps for team members. 
• Create a sales goals and incentives program for team members. 
• Create annual calendar for all sales on brands, and educate staff on when sales are occurring. 
• Make sure a demo schedule is executed. 
• Make sure store signage and pricing is current. 
• Help execute YE inventory. 
• Execute staff meetings and monthly staff trainings. 
• Implement a cleaning schedule for back of house. 
• Make sure gift wrap area is clean and productive. 
• Be able to train new employees on POS system. 
• Work with owners to perform performance evaluations for team members. 
• Laison to HR and Owners for all employee issues 
• Work with owners to create planogram for stories in the store based on holidays and new shipments. 
• Work with marketing to make sure all promotions/demos, etc are reflected on website. 

 

Criteria: 

• Excellent communication, organization, and leadership skills. 
• Must be a strong team leader. 
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities. 
• Ability to manage and work a POS system. 
• 2-3 years of previous retail sales experience or management experience in a customer service-related field. 
• Love and passion for food and cooking. 
• Must be willing to work some weekends. 

 

Physical Requirements: 

• Must be able to be on your feet for multiple hours on the sales floor. 
• Must be able to lift and move 50lbs. 
• Must be able to go up and down stairs. 

 

Benefits:
This role offers competitive pay along with other benefits.  The range for this position is between $70-75K (includes quarterly healthcare compensation)

• After 2 months 20% discounts on all products
• After 8 months able to special order products at cost 
• Product trainings from reps with bonus gifts
• Ability to manage and work a POS system. 
• Incentive gifts from vendors: EX: Hestan Cookware, Le Creust, Wusthof,  

To apply: please send resume to: office@ileoni.com